Understanding why consumers act on welfare concerns is essential for designing effective behavior change interventions.
The gap between consumer welfare concern and welfare-based behavior reveals that information alone is insufficient for behavior change. The most effective welfare behavior change interventions target the structural conditions of choice — default options, social norms, price, convenience, and framing — rather than consumer knowledge and concern. This has implications for welfare advocacy: campaigns that change the choice environment consumers encounter are more effective than those that only change what consumers know.