Research reveals that zoo visitors can significantly affect animal welfare, with crowd size, noise, and visitor behaviour all influencing stress hormones and animal behaviour.
The relationship between visitors and zoo animals is complex. Visitors provide environmental enrichment for some species but cause chronic stress in others. Research shows species vary considerably in their sensitivity to visitor effects - some primates appear to enjoy novelty and attention while others show suppressed immune function on high-attendance days. The evidence strongly supports providing all captive animals with meaningful access to off-exhibit spaces where they can escape visitor proximity. Zoos that design exhibits with animal choice as a priority demonstrate higher welfare standards than those prioritising visitor viewing.